My Account 
Your billing period ends on the 15th of every month. You have until the end of the month to pay your bill. If you have an online account with us, you can opt in for paperless billing. Just login to pay your bill using your account number and password.
The first bill sent to a new customer is for the service already used (from the date of the installation to the billing date) plus one month in advance. The billing date appears on the first page of the bill.
This charge is the method in which the telephone company recovers its contribution to the Universal Service Fund. This fund supports programs such as Lifeline, schools, and libraries.
If there is a power outage, your phone system will also stop working. However, because 90% of our lines are buried underground, this helps to prevent outages during storm season, so you don't have to worry about your phone system not working.
We also provide a Battery Backup with every new phone system sold. The Battery Backup supplies power immediately to the telephone system if power is lost. They supply power to your phone system for approximately 1 hour.
If you believe that your router may be having issues, give us a call or fill out our Contact Us form and we will take a look at your account. If we believe that the router may be the issue, a new router can be provided by us for $65 or you may purchase your own.
Yes, in most cases you can use your own router. You will just need to call us and get a couple pieces of information to put into the router.
Try the following suggestions:
- Replace the batteries
- Discover what is or isn’t working: Try changing the channel, operating the volume, etc.
- Verify the TV is on the correct channel and input
- Reboot by unplugging the power cord